Effective Date: April 26, 2026 · Last Updated: April 26, 2026
Summary: We collect only what we need to provide educational guidance. We do not sell your information. We do not share it with advertisers. You can request deletion at any time by emailing privacy@thediabeticai.com.
1. Who We Are
The Diabetic AI, LLC (“The Diabetic AI,” “we,” “us,” or “our”) operates thediabeticai.com and associated digital products including the Emma AI companion, online courses, and downloadable resources. We are based in the United States.
Contact: privacy@thediabeticai.com
2. Information We Collect
Information You Provide
- Name and email address when you join our waitlist, enroll in a course, or request free resources
- Health-related responses you voluntarily submit when using Emma AI (e.g., current A1c, medications, diet preferences) — stored only in your active session unless you explicitly save progress
- Course progress and assessment answers to personalize your learning experience
- Payment information — processed exclusively by our payment processor (Stripe); we never store full card numbers
Information Collected Automatically
- Usage data: pages visited, time spent, links clicked — used to improve the site experience
- Device data: browser type, operating system, screen size — used to ensure compatibility
- IP address: used for security, fraud prevention, and regional compliance
- Cookies: session cookies for authentication; analytics cookies (see Section 5)
What We Do Not Collect
We do not collect Social Security numbers, financial account numbers (other than via Stripe's secure processing), government-issued IDs, or biometric data.
3. How We Use Your Information
- To deliver and improve our educational platform and AI companion
- To send course materials, program updates, and educational content you requested
- To personalize Emma AI responses based on information you provide in your session
- To process payments and manage your subscription
- To respond to your questions, support requests, and feedback
- To comply with legal obligations
- To detect and prevent fraud or unauthorized access
We do not use your health information for advertising, sell it to third parties, or share it with insurance companies, employers, or data brokers.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:
- Consent: when you opt in to our waitlist, email communications, or submit health-related information to Emma AI
- Contract performance: to deliver courses and services you have purchased
- Legitimate interests: to improve our platform, prevent fraud, and maintain security
- Legal obligation: to comply with applicable laws and regulations
5. Cookies and Tracking
We use the following types of cookies:
- Essential cookies: required for the site to function (login sessions, form security)
- Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics with IP anonymization enabled)
- Preference cookies: remember your settings and progress
You can disable non-essential cookies in your browser settings. Disabling cookies may affect some site functionality.
6. Sharing Your Information
We share personal information only with:
- Service providers who help us operate our platform (e.g., Stripe for payments, Systeme.io for course delivery, Anthropic for AI infrastructure) — bound by confidentiality agreements
- Law enforcement or regulators, only when required by law or to protect the safety of our users or the public
- Successors, in the event of a merger, acquisition, or sale of assets — you will be notified in advance
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Health-related conversation data entered into Emma AI is session-based and not permanently stored unless you explicitly save it. You may request deletion of your account and associated data at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your personal data (“right to be forgotten”)
- Restrict or object to certain processing
- Data portability: receive your data in a structured, machine-readable format
- Withdraw consent at any time without affecting lawfulness of prior processing
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at privacy@thediabeticai.com. We will respond within 30 days.
9. Children’s Privacy
Our platform is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.
10. Security
We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your information.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email (if you have an account) or a prominent notice on our website at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact
Questions or concerns about this Privacy Policy? Please contact us:
The Diabetic AI, LLC
Email: privacy@thediabeticai.com
Website: thediabeticai.com